Options & Policies

Everything you need to know about our vehicles, pricing, payment, and booking conditions.

Payment options

💳

Online card payment

Pay securely by card through Stripe. All major cards are accepted. Payment confirms receipt of the amount; the transport is confirmed only when we send the Carrier Confirmation identifying the company that accepted the ride.

💵

Cash to driver

No prepayment required. Pay the driver in cash at the end of your transfer. The first email acknowledges your booking request; the transport is confirmed only by the later Carrier Confirmation. Euros only.

📱

QR code in the car

Scan a QR code in the vehicle and pay directly from your banking app. Available for passengers with an EU bank account.

Vehicle types

Sedan

Passengers

up to 4 passengers

Comfortable for 3; a 4th passenger is a tight fit

Luggage

up to 3 large suitcases

Škoda Octavia, VW Passat, or similar

Luxury

Passengers

up to 3 passengers

Luggage

up to 2 large suitcases

Mercedes E-Class, BMW 5 Series, or similar

MPV

Passengers

up to 4 passengers

Luggage

up to 4 large suitcases

VW Touran, Ford Galaxy, or similar

Minivan

Passengers

up to 7 passengers

Luggage

up to 7 large suitcases

Toyota Proace Verso, VW Transporter, or similar

See vehicle photos and full details →

What's always included

✓Flight monitoring — A flight delay of up to and including 3 hours from the scheduled landing time is accommodated without an additional charge. If the delay exceeds 3 hours, the original airport pickup may be closed after the flight status and your communications have been checked. Unless an extension or replacement pickup and any fare change are agreed in advance, the full fare for the closed pickup is retained and no refund is due under this policy, subject to mandatory law.

✓Door-to-door service — pickup and drop-off directly at your address. No shared rides, no detours.

✓Fixed price — the price shown at booking is the price you pay. No meters, no surge pricing.

✓Free waiting time — After the flight's actual landing time, 60 minutes of waiting is included for baggage reclaim, border formalities and reaching the meeting point. For a non-airport pickup, 15 minutes of waiting after the agreed pickup time is included. Extra waiting and any additional fare must be agreed expressly; otherwise the no-show rules may apply only after an actual pickup opportunity.

✓Free cancellation — 24 hours or more before pickup: full refund

Additional fees

Night surcharge

Applied when pickup time is between 22:00 and 07:00. For return trips, charged separately for each direction that falls in the night window.

€10 per trip

Late booking surcharge

Applied when the transfer is booked less than 6 hours before the scheduled pickup time. For bookings made less than 2 hours before pickup, the surcharge rises to 20%. The surcharge is calculated on the base vehicle price.

+10–20%

Stop en route

€5 base fee per stop. Add €5 per 15 minutes of waiting time. Detours longer than 3 km beyond the direct route are charged by distance.

from €5 per stop

Infant carrier (0–6 months)

Must be requested during booking.

Free

Baby seat (6 months–2 years)

Must be requested during booking.

Free

Child seat (2–5 years)

Must be requested during booking.

Free

Booster seat (6–12 years)

Must be requested during booking.

Free

Waiting time beyond free allowance

A flight delay of up to and including 3 hours from the scheduled landing time is accommodated without an additional charge. If the delay exceeds 3 hours, the original airport pickup may be closed after the flight status and your communications have been checked. Unless an extension or replacement pickup and any fare change are agreed in advance, the full fare for the closed pickup is retained and no refund is due under this policy, subject to mandatory law. After the flight's actual landing time, 60 minutes of waiting is included for baggage reclaim, border formalities and reaching the meeting point. For a non-airport pickup, 15 minutes of waiting after the agreed pickup time is included. Extra waiting and any additional fare must be agreed expressly; otherwise the no-show rules may apply only after an actual pickup opportunity.

€5 / 15 min

Booking & cancellation policy

Booking

✓DANUBE RIDE operates the booking platform. An independent transport partner will be the carrier. This order asks us to arrange that carrier; the transport contract is confirmed later when we identify the accepting carrier.

✓An order receipt or initial platform acknowledgement confirms receipt of the request and the Platform Operator's agreement to seek a Carrier; it does not form the transport contract. The transport contract forms only when an assigned Carrier accepts and a carrier confirmation identifying its legal or business name, company registration number, registered or business address, email address and telephone number is delivered to you. The carrier confirmation includes or provides access to the Carrier's applicable transport rules. If no Carrier accepts, no cash fare is due and any online amount received for the unavailable ride is released or refunded in full.

✓The assigned driver's name and vehicle details are normally sent 18 hours before pickup. For a booking made within 18 hours, they are sent as soon as assignment is complete. The Carrier Confirmation may be combined with that notice or sent separately. Driver details are not a substitute for Carrier identity. You are responsible for reasonable loss caused by materially incorrect, incomplete or late information you provide.

✓We have received your booking and are arranging an independent carrier. Your transport contract is confirmed only when we send the carrier confirmation identifying that company. If no carrier accepts, no cash fare is due and any online fare collected is refunded in full.

✓DANUBE RIDE receives and administers the online amount pending carrier allocation. Once the transport contract forms, it is applied toward the fare on the assigned carrier's behalf; payment alone does not confirm the transport.

✓The assigned carrier issues the transport invoice.

Cancellation

24 hours or more before pickup:

full refund

Free

At least 18 but less than 24 hours before pickup:

50% refund

50% charge

Less than 18 hours before pickup:

no refund

100% charge

No-show:

A passenger no-show may be recorded only if the approved driver and vehicle attended the agreed pickup point throughout the applicable waiting period, the driver first wrote to you and, if there was no reply, called you; for an airport pickup, the driver must also have looked in the arrivals hall. Before leaving, the driver must notify the Platform Operator and provide the time, location, contact record and an arrivals-hall photograph that avoids unnecessarily photographing other people. A flight that is still delayed or has not landed is not by itself a passenger no-show. In the event of a customer no-show, no refund is due.

100% charge

Ready to book, or have a question?

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